Privacy Policy
Last updated:
Who we are
Lockway Locksmiths Ltd (“Lockway”, “we”, “us”) is the data controller for personal information collected through lockwaylocksmiths.com and through our locksmith, door and window services in Hull and the East Riding.
- Company: Lockway Locksmiths Ltd, registered in England and Wales, company number [company number]
- Address: Hull
- Phone: 01482 833962
- Email: info@lockwaylocksmiths.com
This policy explains what we collect, why we collect it, who we share it with and what rights you have under UK data protection law (the UK GDPR and the Data Protection Act 2018). It covers our website, phone calls, emails, messages and the work we carry out at your property. We are registered with the Information Commissioner’s Office (ICO), registration number [ICO registration number].
What information we collect
We collect only what we need to reply to you and do the job properly.
- Enquiry details: your name, phone number, email address, postcode, the service you need and your message, when you use our quote form, call, email or message us on social media.
- Job details: the address of the property, details of the lock, door or window, photos of the work, notes taken on site, quotes and invoices.
- Proof of entitlement: for lockouts we may ask for photo ID and something that links you to the property, such as a bill or tenancy agreement, so that we only let in people entitled to enter. We record that the check was made rather than keeping a copy of the document.
- Payment details: we record that a payment was made and how. Card payments are taken through [card machine or payment provider]. We do not store full card numbers.
- Communications: emails, texts, messages and notes of phone calls. [We do not record phone calls.]
- Website usage data: technical information such as your IP address, browser type, device and the pages you visit, collected through cookies and similar tools. Where the law requires it we ask for your consent first. See our Cookie Policy.
- Reviews: if you leave a Google review it is published by Google and may be displayed on our website. We collect nothing extra when we display it.
Our services are not aimed at children and we do not knowingly collect information about them.
Why we use it and our lawful basis
We only use personal information where UK GDPR gives us a lawful basis to do so.
What we do | Lawful basis |
|---|---|
Reply to enquiries, give quotes and book visits | Contract (steps you ask us to take before a contract) |
Carry out and invoice work, and honour guarantees | Contract |
Check you are entitled to access a property before we open a lock | Legitimate interests (preventing unlawful entry and protecting customers) |
Keep accounts and tax records | Legal obligation |
Handle complaints, insurance matters and legal claims | Legitimate interests |
Follow up after a job to check you are happy or ask for a review | Legitimate interests (you can ask us to stop at any time) |
Keep our website secure and working | Legitimate interests |
Analytics and marketing cookies; marketing emails or texts | Consent, which you can withdraw at any time |
We do not use your information for automated decision-making or profiling that has legal or similarly significant effects on you.
Who we share it with
We do not sell your personal information. We share it only where it is needed:
- Service providers acting for us: website hosting and maintenance, email and phone services, accounting software, payment providers, and suppliers or manufacturers when we order doors, windows or glass for your job. [List your actual providers.]
- Google: which hosts our Business Profile, reviews and maps, and provides any analytics or advertising tools we switch on.
- Professional advisers and insurers: our accountant, insurer and legal advisers where needed.
- Authorities: the police, courts or regulators where the law requires it or to prevent or detect crime.
- A buyer of the business: if we sell Lockway, your information would pass to the new owner on the same terms.
Some providers, such as Google, process data outside the UK. Where that happens we rely on UK-approved safeguards, such as the UK-US data bridge or standard contractual clauses with the UK addendum.
How long we keep it
We keep personal information only as long as we need it for the reasons above.
Information | How long |
|---|---|
Enquiries that do not become a job | 12 months |
Job records, quotes and guarantee details | 6 years after the job, or until a guarantee ends if later |
Invoices, payment records and accounts | 6 years from the end of the financial year |
Marketing consent records | Until you withdraw consent, then a short note so we do not contact you again |
Website analytics data | Up to [14 months], as set in our analytics tool |
After that we delete it securely or anonymise it.
Your rights
Under UK data protection law you have the right to:
- Access a copy of the personal information we hold about you
- Correct information that is wrong or incomplete
- Erase your information, where we have no good reason to keep it
- Restrict how we use your information while a concern is looked into
- Object to use based on legitimate interests, and to any direct marketing
- Move information you gave us to you or another provider, where it was provided by consent or contract
- Withdraw consent at any time, where we rely on it
To use any of these, email info@lockwaylocksmiths.com or call 01482 833962. We reply within one month. We may need to confirm your identity first, and we do not normally charge a fee. Some rights have exceptions, for example we must keep accounting records for the periods set out above.
How we protect your information
We limit access to the people who need it, protect our devices and accounts with passwords, keep paper job notes secure and shred them when no longer needed. Our website uses HTTPS encryption, and we choose reputable providers to handle data for us.
If a data breach is likely to put your rights at risk, we will tell you without undue delay and report it to the ICO within 72 hours where the law requires.
Cookies and third-party content
Our website uses cookies and similar technologies. Our Cookie Policy lists each one, what it does and how to change your choices.
Our pages display Google reviews and may include Google Maps and links to our Facebook, X, Instagram and LinkedIn pages. Those services have their own privacy policies and may set their own cookies once you interact with them. We are not responsible for how they handle your information.
Complaints, changes and contact
If you are unhappy with how we have handled your information, please tell us first at info@lockwaylocksmiths.com or on 01482 833962 so we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or on 0303 123 1113.
We may update this policy from time to time. The date at the top shows when it last changed, and we will highlight any significant change on our website.
Lockway Locksmiths Ltd, Hull.